نمونه متن انگلیسی مقاله
This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen-oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary.
Characteristics of organizational culture and its feasibility in public administration
The first issue that we must clarify is that public administration of each country has a number of specific features as regards ``the way things are done'', which differs from one country to another. Also, within each administration there are plenty of agencies with their own peculiar characteristics: local, provincial or regional, national and even transnational agencies. Furthermore, should this not be enough, within these agencies independent bodies operate; for example, within a local administration there exists a police department, a fire brigade, council rates collection, sports, town planning departments, etc. with their own idiosyncrasies.