تعیین جهت های کیفیت استراتژیک
Abstract
1- Introduction
2- Background
3- General presentation of the methodology
4- Case study
Conclusions
References
Abstract
In a dynamic business environment, the organizational approach on quality should include its ability to adapt to the continuously changing requests of this environment. The changes brought by ISO 9001-2015 international standard require, from the companies that want to implement it, an effort of knowing and integrating the new philosophy promoted by this version in the organization’s business processes and in its quality management system. The present work aims to identify and establish quality related development strategies in a software development company, based on a detailed analysis of the organizational context. Quality related strategic plans and the specific actions necessary for implementing these strategies are identified based on the results of this analysis and using techniques such as PEST and McKinsey 7S. The goals related to quality development are also being configured as a result of the previously mentioned analysis and techniques.
Introduction
Quality and the organizational approach related to it is a mandatory subject for any company that wishes to survive in today’s economic environment. ISO 9000 standards aim to help the companies in the process of implementing them. An ISO survey (ISO, 2016) mentions, for 2015 only, a number of more than 1.5 million organizations which certified their Quality Management Systems according to ISO 9001, the annual rate of these certifications being in a constant growth. The ISO 9001 reference standards for QMS inside companies are constantly being updated by ISO to make them relevant for the always changing economic realities. The updated standards may lead to minor changes of the previous versions’ requirements or rarely, to major changes of the philosophy that they are based on. The last 2015 update brigs up a few new ideas which if implemented may lead to significant difficulties for the companies, especially if their level of experience in this field is low. One of the major issues brought up by the 2015 version of the previously mentioned standards is related to the request that the companies positively identify, understand and implement the internal and external contexts.