تعیین جهت های کیفیت استراتژیک
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تعیین جهت های کیفیت استراتژیک

عنوان فارسی مقاله: تعیین جهت های کیفیت استراتژیک براساس شناسایی مفهوم سازمانی؛ مطالعه موردی در یک شرکت نرم افزار
عنوان انگلیسی مقاله: Defining strategic quality directions based on organisational context identification; case study in a software company
مجله/کنفرانس: رویه – علوم اجتماعی و رفتاری_Procedia – Social and Behavioral Sciences
رشته های تحصیلی مرتبط: مدیریت، مهندسی کامپیوتر
گرایش های تحصیلی مرتبط: مدیریت کیفیت و بهره وری، مهندسی نرم افزار
کلمات کلیدی فارسی: مدیریت کیفیت، ISO 9001:2015، مفهوم سازمان، PEST (سیاسی، اقتصادی، فرهنگی-اجتماعی، تکنولوژیکی)، McKinsey 7S
کلمات کلیدی انگلیسی: quality management, ISO 9001:2015, context of the organization, PEST, McKinsey 7S
نوع نگارش مقاله: مقاله پژوهشی (Research Article)
شناسه دیجیتال (DOI): https://doi.org/10.1016/j.sbspro.2018.04.042
دانشگاه: Technical University of Cluj-Napoca, Bd. Muncii 103-105, Cluj-Napoca, 400641, Romania
ناشر: الزویر - Elsevier
نوع ارائه مقاله: ژورنال
نوع مقاله: ISI
سال انتشار مقاله: 2018
ایمپکت فاکتور: 0 در سال 2015
شاخص H_index: 39 در سال 2019
شاخص SJR: 0.158 در سال 2015
شناسه ISSN: 1877-0428
فرمت مقاله انگلیسی: PDF
تعداد صفحات مقاله انگلیسی: 9
وضعیت ترجمه: ترجمه نشده است
قیمت مقاله انگلیسی: رایگان
آیا این مقاله بیس است: خیر
کد محصول: E12149
فهرست انگلیسی مطالب

Abstract


1- Introduction


2- Background


3- General presentation of the methodology


4- Case study


Conclusions


References

نمونه متن انگلیسی مقاله

Abstract


In a dynamic business environment, the organizational approach on quality should include its ability to adapt to the continuously changing requests of this environment. The changes brought by ISO 9001-2015 international standard require, from the companies that want to implement it, an effort of knowing and integrating the new philosophy promoted by this version in the organization’s business processes and in its quality management system. The present work aims to identify and establish quality related development strategies in a software development company, based on a detailed analysis of the organizational context. Quality related strategic plans and the specific actions necessary for implementing these strategies are identified based on the results of this analysis and using techniques such as PEST and McKinsey 7S. The goals related to quality development are also being configured as a result of the previously mentioned analysis and techniques.


Introduction


Quality and the organizational approach related to it is a mandatory subject for any company that wishes to survive in today’s economic environment. ISO 9000 standards aim to help the companies in the process of implementing them. An ISO survey (ISO, 2016) mentions, for 2015 only, a number of more than 1.5 million organizations which certified their Quality Management Systems according to ISO 9001, the annual rate of these certifications being in a constant growth. The ISO 9001 reference standards for QMS inside companies are constantly being updated by ISO to make them relevant for the always changing economic realities. The updated standards may lead to minor changes of the previous versions’ requirements or rarely, to major changes of the philosophy that they are based on. The last 2015 update brigs up a few new ideas which if implemented may lead to significant difficulties for the companies, especially if their level of experience in this field is low. One of the major issues brought up by the 2015 version of the previously mentioned standards is related to the request that the companies positively identify, understand and implement the internal and external contexts.

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