Abstract
Keywords
Introduction
Theoretical background
Hypothesis development and research framework
Methods
Results
Discussion
Conclusion
acknowledgement
CRediT authorship contribution statement
References
Vitae
Abstract
The penetration of smartphones and the subsequent social media use in modern workplaces have drawn scholars’ attention towards studying their influence on employees. This is a nascent yet critical field of study because initial inquiries have confirmed the significant adverse implications of smartphone and social media use for employee well-being and productivity. Acknowledging the need to better explicate the consequences of the socalled ‘dark side’ of social media use at work, we examine the association of FoMO and phubbing with both psychological (i.e. work exhaustion and creativity) and relational (i.e. workplace incivility) employee outcomes. We tested our proposed hypotheses, which rest on the theoretical tripod of the theory of compensatory Internet use, the limited capacity model and regulatory focus theory, through structural equation modelling (SEM) of data collected from 243 working professionals in the United States (US). The results suggest that FoMO has a positive association with phubbing, which, in turn, is positively associated with both psychological and relational responses. In addition, our analysis reveals the moderation effect of promotion focus on the association between phubbing and creativity. In comparison, we observe no moderation effect for prevention focus on any of the proposed associations. Our findings provide new insights into the impact of smartphone and social media use on employees and offer important implications for theory and practice.
Introduction
The intensive proliferation of information and communication technologies (ICT) over the past decade has altered social and communication norms worldwide leading scholars to discuss the negative effects arising from this event. Turel et al. (2019) refer to this phenomenon as the ‘dark side of digitisation’, which they argue has blurred the boundaries of individuals’ social, personal and professional use. Consequently, scholars have exhibited increasing interest in the ways in which these technologies influence employee behaviour, especially concerning phenomena associated with the dark side of social media, such as the fear of missing out (FoMO; Budnick et al., 2020; Tandon et al., 2020), and smartphones, such as phubbing (Al-Saggaf and Macculloch, 2019; Roberts and David, 2020).