Abstract
Introduction
Literature Review
Methodology
Results
Discussion
Conclusions
References
Abstract
Participatory governance is widely viewed as an essential element of realizing planned smart cities. Nonetheless, the implementation of e-participation platforms, such as the websites and mobile applications of civic authorities, often offer ambiguous information on how public voices may influence e-decision-making. This study aims to examine the status of participatory governance from the angle of e-participation platforms and from the broader scope of linking e-platforms to a smart city blueprint. In order to achieve this aim, the study focuses on shedding light on the e-governance space given to smart city realization in a developing country context—i.e., Malaysia. The Putrajaya and Petaling Jaya smart cities of Malaysia were selected as the testbeds of the study, which used the multiple case study methodology and multiple data collection designs. The analyses were done through the qualitative observations and quantitative descriptive statistics. The results revealed that both of the investigated smart city cases remained limited in their provision of e-decision-making space. The inefficiency of implementing planned initiatives to link the city blueprints to e-platforms was also evidenced. The study evidenced that the political culture of e-decision-making is undersized in Malaysia, which hinders the achievement of e-democracy in the smart cities’ development. This study has contributed a case report on a developing country’s smart cities, covering the participatory issues from the angle of e-participation and e-platforms.
Introduction
With the global trend of the development of smart sustainable cities, participatory governance has played a substantial role in achieving the smart state [1,2]. This is evident in the definition of realizing a smart city given by [3], that “a city [becomes] smart when investments in human and social capital and traditional (transport) and modern (ICT) communication infrastructure fuel sustainable economic growth and a high quality of life, with a wise management of natural resources, through participatory governance”. Furthermore, in the seminal work of [4], smart governance mainly refers to participatory governance, which emphasizes participation in decision-making and transparency through new communication channels for the citizen to use, i.e., e-government. In the conception of [5], e-government consists of delivering online services to citizens, the readiness of telecommunications infrastructure and human capital development. In particular, to provide online services, e-government needs to activate and facilitate its citizens’ participation in e-platforms such as websites, mobile applications, social medias and other Internet-of-Things (IoT) platforms [6,7]. The design of e-platforms through e-participation must consider three levels, namely e-decision-making, e-consultation, and einformation [5].