عشق برند و هویت فناوری اطلاعات در محیط های خرده فروشی مجازی
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عشق برند و هویت فناوری اطلاعات در محیط های خرده فروشی مجازی

عنوان فارسی مقاله: ساز و کارهای روانشناختی عشق برند و هویت فناوری اطلاعات در محیط های خرده فروشی مجازی
عنوان انگلیسی مقاله: Psychological mechanisms of brand love and information technology identity in virtual retail environments
مجله/کنفرانس: مجله خرده فروشی و خدمات مصرف کننده - Journal of Retailing and Consumer Services
رشته های تحصیلی مرتبط: مدیریت، مهندسی فناوری اطلاعات
گرایش های تحصیلی مرتبط: بازاریابی، مدیریت کسب و کار، اینترنت و شبکه های گسترده، مدیریت فناوری اطلاعات، تجارت الکترونیک، مدیریت بازرگانی
کلمات کلیدی فارسی: عشق برند، هویت فناوری اطلاعات، خود ارجاعی، تکنولوژی تعاملی واقعیت افزوده
کلمات کلیدی انگلیسی: Brand love، Information technology identity، Self-referencing، Augmented-reality interactive technology
نوع نگارش مقاله: مقاله پژوهشی (Research Article)
نمایه: Scopus - Master Journal List - JCR
شناسه دیجیتال (DOI): https://doi.org/10.1016/j.jretconser.2018.11.016
دانشگاه: College of Management, Yuan Ze University, 135 Yuan-Tung Road, Zhongli Dist., Taoyuan City 32003, Taiwan
ناشر: الزویر - Elsevier
نوع ارائه مقاله: ژورنال
نوع مقاله: ISI
سال انتشار مقاله: 2019
ایمپکت فاکتور: 4/218 در سال 2018
شاخص H_index: 65 در سال 2019
شاخص SJR: 1/211 در سال 2018
شناسه ISSN: 0969-6989
شاخص Quartile (چارک): Q1 در سال 2018
فرمت مقاله انگلیسی: PDF
تعداد صفحات مقاله انگلیسی: 14
وضعیت ترجمه: ترجمه نشده است
قیمت مقاله انگلیسی: رایگان
آیا این مقاله بیس است: بله
کد محصول: E11325
فهرست انگلیسی مطالب

Abstract


1- Introduction


2- Theoretical background and research hypotheses


3- Methodology


4- Results


5- Conclusion


References

نمونه متن انگلیسی مقاله

Abstract


The extant literature on augmented-reality interactive technology (ARIT) has not addressed the capability of this new technology on enhancing brand love, an important driver for consumers’ long-term dedication to an e-retailer or online brand. In particular, no studies have directly compared ARIT and non-ARIT (such as traditional webpage browsing) e-shopping environments in terms of their effects on brand love formation. The present study conducts an experiment to provide the evidences of the difference in brand love fostering effects between the two shopping environments. Moreover, this study elucidates the psychological mechanism of brand love formation, indicating that the characteristics of ARIT-ownership control and rehearsability—may engender self-referencing, which further fosters information technological identity, then results in brand love. The research results may help e-retailers and online brand managers to select proper ARIT technology to shape brand love and create an effective online simulation experience.


Introduction


Unlike short-term purchase intention or any single consumption behavior, brand love effectively stimulates consumers’ willingness to purchase products in the long run while also reducing the likelihood of switching to other brands (Magids et al., 2015). An empirical study (Magids et al., 2015) indicated that the consumers it examined who had high levels of brand love purchased clothes twice as frequently as those who were merely satisfied. On average, consumers with high levels of brand love spent $468 on purchasing clothes annually, nearly twice as much as consumers who are satisfied, who spent only $235. Further consumers with high levels of brand love recommended the given clothing store to their friends and relatives 1.4 times as often as consumers who were satisfied. According to Magids et al. (2015), to create long-term consumption in large amounts and ensure a low turnover rate, e-retailers and online brands should focus on shaping online consumers’ brand love instead of stimulating single-purchase intentions. Nevertheless, brand love literature is generally restricted to scenarios in physical stores (e.g., Batra et al., 2012; Carroll and Ahuvia, 2006; Rauschnabel and Ahuvia, 2014; Rauschnabel et al., 2016). This leaves e-retailers and online brands without guidance in how to use digital simulation technology (such as augmented-reality interactive technology, ARIT) to shape brand love. More importantly, many e-retailers and online brands already use ARIT to empower online consumers to actively and spontaneously create their own consumption experiences (Rafaeli et al., 2017). Unfortunately, recent studies of ARIT have largely been limited to explorations of the effects of ARIT on strengthening purchase intention (Beck and Crié, 2018; Hilken et al., 2017; Mulcahy and Riedel, in press; Poushneh and Vasquez-Parraga, 2017), ignoring the aforementioned benefits of brand love. Thus, it is worth exploring whether the empowerment of participation in digital simulation scenarios through ARIT can successfully create brand love, what features of ARIT are responsible for this, and what psychological mechanisms are involved. This study explores and demonstrates the entire process and psychological mechanisms by which ARIT simulation experience shapes brand love, offering future e-retailers and online brands the opportunity to use ARIT to shape marketing guidelines to achieve the benefits associated with such emotion.

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