مقاله انگلیسی آیا رهبری خدمتگزار می تواند از افسردگی کارکنان هتل در طول همه گیری COVID-19 جلوگیری کند؟
Abstract
Keywords
Introduction
Theoretical framework and hypotheses
Methodology
Results
Discussion
Conclusions
CRediT authorship contribution statement
References
ABSTRACT
The hospitality industry has been severely hit by the COVID-19 pandemic, with changes that have harmed employees’ psychological well-being. However, having supervisors who are servant may make a difference. With a focus on serving others and the care taken to ensure their employees’ highest priority needs are served, these leaders could help employees feel less depressed in these complicated times. By instilling servant behaviors in followers that help them become people that others can trust or with whom they can develop friendships, leaders could help these employees earn greater levels of personal social capital (PSC) through which to more successfully address pandemic times, especially if furloughed. Using structural equation modeling to analyze a sample of 205 hotel employees in Spain, we found that servant leadership directly decreases depression, and that PSC mediates this relationship. Our multigroup analyses (MGA) findings also reveal that when these employees are furloughed, the negative effect of PSC and the mediating role of PSC in this relationship is stronger. New light is thus shed on how servant leadership is effective in reducing employee depressive symptoms in times of severe changes such as those produced by the COVID-19 pandemic.
Introduction
Hospitality is one of the industries most negatively affected by the COVID-19 pandemic (Gursoy and Chi, 2020; Skare ˇ et al., 2021). The severe changes this pandemic has produced have led to a drastic decline in sales (Sobieralski, 2020) and resulted in a rise in unemployment and furloughed employees (cf., Skare ˇ et al., 2021). The great uncertainty of employment in this industry today is a negative factor for the psychological health of employees who sense their jobs are in danger. Employment stability for all employees is far from guaranteed (Etehadi and Karatepe, 2019), and the subjective and unconscious perception of losing a job (Jung et al., 2021) may lead to depression that could further undermine productivity in the industry after this crisis (Aguiar-Quintana et al., 2021). Defined as a neurodegenerative disorder that disrupts the structure and function of brain cells, depression may ultimately destroy nerve cell connections and may kill certain brain cells that precipitate cognitive decline (Paul, 2003:31).