سبک های مدیریت تعارض و هوش هیجانی
Abstract
1- Introduction
2- Research background
3- Methods
4- Results and discussion
5- Theoretical contributions
6- Implications for management
7- Limitations and recommendations for future work
References
Abstract
Purpose - This paper aims to use a multi-level approach to examine the effects of emotional intelligence (EI) components on conflict management styles of Chinese managers when the respondents were in conflicts with their subordinates, peers or superiors.
Design/methodology/approach - The primary research was conducted in Dalian, China, via a personal survey resulting in 885 usable observations for analysis. EI was measured using the Wong and Law Emotional Intelligence Scale (WLEIS; Wong and Law, 2002), which is made up of 16 questions measuring four dimensions. The conflict management component was measured via Rahim’s (1983) five conflict management styles, which are avoidance, dominating, collaboration, compromise and integration.
Findings - The data analyses suggested that managers at different levels possess different EI and adopt different conflict management styles when dealing with their subordinates, peers and superiors. Specifically, when subordinates were involved in a conflict, junior managers and female managers were more likely to use the dominating style, while when peers were involved in a conflict, male managers were more likely to use the dominating style. When peers were involved in a conflict, managers working in public sectors were more likely to adopt the integrating, avoiding, obliging and compromising style. The Chinese managers were found to regulate their emotions and use of their emotions effectively in conflict with their peers and supervisors and thus they tended to adopt the avoiding, integrating and obliging style. Self-emotions appraisal and others emotions appraisal were significant to the adoption of the obliging style to handle conflict with their peers and supervisors. Use of emotions effectively was significant for the Chinese managers adopting the compromising style in conflicts with their peers, superiors and subordinates.
Research limitations/implications - The authors could only reach employees working and living in one city, which affects the generalizability of the paper.
Practical implications - Training should be provided to managers at different levels on the awareness of the impact of EI on conflict management at workplace.
Originality/value - There is little existing research on how employees across different levels within organisations in China moderate their EI according to the party they are interacting with. The objective of this paper is to stimulate further debate on the matter, thereby improving the understanding of EI moderation.
Introduction
Conflicts result from human interaction (Darling and Walker, 2001) and therefore Weiss and Hughes (2005) argue that conflicts are inevitable within organisations. As interpersonal conflicts are execrable, it has been recommended that organisations avoid them. Much work has been done on conflict management. In particular, research conducted by Ting-Toomey (1999) suggested that emotional expression is a primary component of conflict management. The self-construal approach (Ji, 2012) highlights the thoughts, feelings and actions of someone being linked with other people. Some research such as Thomas (1992), Jehn (1995), Jordan and Troth (2004) and Moeller and Kwantes (2015) have all posited that an individual’s conflict management style may be affected by their level of emotional intelligence (EI). The correlation has been proven to be positive (Ann and Yang, 2012) or mixed (Abas et al., 2014; Conine and Leskin, 2016). However, it is not known how employees at different managerial levels with different levels of EI manage conflicts that involve their subordinates, peers or superiors. Thus, this study is an attempt to attain such an objective.