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عنوان فارسی مقاله: ایجاد یک فرهنگ عاطفی مثبت: تأثیر ارتباطات داخلی بر رفتارهای حمایتی کارمندان
عنوان انگلیسی مقاله: Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors
مجله/کنفرانس: مروری بر روابط عمومی – Public Relations Review
رشته های تحصیلی مرتبط: مدیریت، علوم ارتباطات اجتماعی
گرایش های تحصیلی مرتبط: مدیریت کسب و کار، روابط عمومی
کلمات کلیدی فارسی: فرهنگ احساسی، ارتباطات داخلی، ارتباطات متقارن، ارتباطات رهبری، ارتباطات پاسخگو، رفتارهای حمایتی کارمندان
کلمات کلیدی انگلیسی: Emotional culture، Internal communication، Symmetrical communication، Leadership communication، Responsive communication، Employee supportive behaviors
نوع نگارش مقاله: مقاله پژوهشی (Research Article)
نمایه: Scopus – Master Journals List – JCR
شناسه دیجیتال (DOI): https://doi.org/10.1016/j.pubrev.2019.03.001
دانشگاه: University of Florida, United States
ناشر: الزویر - Elsevier
نوع ارائه مقاله: ژورنال
نوع مقاله: ISI
سال انتشار مقاله: 2019
ایمپکت فاکتور: 2.058 در سال 2018
شاخص H_index: 67 در سال 2019
شاخص SJR: 1.001 در سال 2018
شناسه ISSN: 0363-8111
شاخص Quartile (چارک): Q1 در سال 2018
فرمت مقاله انگلیسی: PDF
تعداد صفحات مقاله انگلیسی: 12
وضعیت ترجمه: ترجمه نشده است
قیمت مقاله انگلیسی: رایگان
آیا این مقاله بیس است: بله
آیا این مقاله مدل مفهومی دارد: دارد
آیا این مقاله پرسشنامه دارد: ندارد
آیا این مقاله متغیر دارد: دارد
کد محصول: E13511
رفرنس: دارای رفرنس در داخل متن و انتهای مقاله
فهرست انگلیسی مطالب

Abstract


1. Introduction


2. Literature review


3. Method


4. Results


5. Discussion and conclusions


References

نمونه متن انگلیسی مقاله

Abstract


The study surveyed 506 employees in the United States to test the effect of internal communication (i.e., corporate-level symmetrical and leadership-level responsive communications) on fostering a positive emotional culture characterized by companionate love, joy, pride, and gratitude. In addition, we tested the interplay between corporate internal communication and a positive emotional culture and its influence on supportive employee behaviors, specifically, organizational citizenship behavior (OCB) and employee advocacy. Results indicated that symmetrical communication and responsive leadership communication cultivated a positive emotional culture in organizations. Such culture also fostered employee OCB and advocacy. Moreover, corporate symmetrical communication directly and positively influenced employee OCB. Finally, this study found that employee OCB positively affected employee advocacy. The theoretical and practical implications of the findings for public relations scholars and practitioners were discussed.


Introduction


Emotional culture, compared with cognitive culture, affects organizational behaviors in a different way (Robinson, Watkins, & Harmon-Jones, 2013). Unlike cognitive culture, which guides how organizational members think and behave, emotional culture sets the tone for how organizational members feel. Despite the increasing recognition of the importance of how employees feel and what emotions they experience within their respective organizations, limited scholarly attention has been given to the emotional aspect of organizational culture. Specifically, the current study examines a positive emotional culture, characterized by companionate love, joy, pride, and gratitude, its antecedents, and its employee outcomes. Companionate love comprises feelings of affection, caring, compassion, and tenderness for others (Barsade & O’Neill, 2016). A joyous workplace makes employees smile and think creatively (Karl & Peluchette, 2006). Pride arises when employees are immersed in a positive, encouraging work environment and when they develop a sense of identification with their organization. In this work, we also examine gratitude, which is generated when a positive outcome related to oneself is attributed to the contributions of others (Michie, 2009). The role of internal communication in shaping organizational culture has been widely recognized by management communication and public relations scholars and practitioners (e.g., Men & Bowen, 2017; Grunig, Grunig, & Dozier, 2002; Sriramesh, Grunig, & Dozier, 1996). To expand the theoretical knowledge of internal communication and emotional culture, the primary purpose of the present study is to investigate whether and how corporate symmetrical communication and responsive leadership communication can induce a positive emotional culture. As the normative model of how public relations should be practiced, symmetrical communication model advocates a dialogue between organizations and stakeholders in search of mutually agreeable solutions.

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