افزایش بهره وری در فرآیند کسب و کار
Abstract
1-Introduction
2-Literature Review
3-Methodology
4-Results
5-Conclusion
Acknowledgements
References
Abstract
Business process management (BPM) as a systematic managerial approach enables organization’s workflow to be more effective, more efficient and more capable to adapt to an ever-changing environment. BPM attempts to improve processes continuously with consideration of customer’s needs and requirements. The concept of BPM is not new, however many companies are still struggling with the implementation of BPM and with application of concept and methods based on process approach. The article presents findings of our research on current state of implementation and application of BPM in enterprises operating in Slovak Republic. Our study was focused on several aspects related to BPM such as examination of the reasons why managers decide to implement BPM in their businesses, the level of process mapping, the level of usage of concept and methods of BPM as well as the detection of limitations and barriers of process management implementation and application.
Introduction
As natural consequences of the competitiveness growth, of the impact of rising customer requirements and of the increase of the number of companies offering comparable products, companies are constantly trying to streamline the operation of the entire organization and to enhance own productivity. As many practitioners and researches pointed out, business process management in this regard helps to reduce costs, flow time and to improve quality, productivity and efficiency of processes in organization (Repa, 2012; Weske, 2012). By placing business processes on center stage, companies can gain the capabilities they need to innovate, reenergize performance and deliver the value current markets demand (Smith, Finglar, 2006). The company investigates all the details concerning the analysis of their process attributes because every detail can mean an opportunity to improve a competitive advantage and performance of the company. The process approach is seen as a key tool for continuous improvement of business processes. The concept of BPM is not new, but still remains as one of the current trends in management and not only in Slovakia. The benefits and advantages of BPM are quite clear for many managers but on the other hand, it is necessary also to mention the barriers and risks of process management implementation that are discouraging managers from BPM implementation. The main challenge remains how to implement process principles into an organization’s operation (Skrinjar, Trkman, 2013).