مدیریت فرایندهای تجاری و مدیریت ریسک
Abstract
1- Introduction
2- Background and related works
3- A unified framework for risk and business processes management
4- Implementation of adoBPRIM on ADOxx
5- Experimentation and evaluation
6- Conclusion
References
Abstract
Enterprise engineering deals with the design of processes which aim to improve the structure and efficiency of business organizations. It develops approaches based on modeling techniques, particularly on business process modeling, to ensure the quality and the global consistency of enterprise strategies and expectations. Nowadays, risk consideration in enterprise engineering is a growing concern since the business environment is becoming more and more competitive, complex, and unpredictable. To face this concern, a paradigm named risk-aware business process management (R-BPM) has recently emerged. It seeks to integrate the two traditionally isolated fields of risk management and business process management. Despite the significant benefits that can arise from the use of R-BPM, it suffers from a lack of solid scientific foundations and dedicated tooling. This present research work contributes to bridging that gap in a twofold way: (i) by establishing the BPRIM Business Process-Risk Integrated Method framework, and (ii) by designing a dedicated tool, named adoBPRIM which supports the efficient application of the BPRIM framework. This paper first comprehensively presents the foundation of BPRIM which is based on three main components and, secondly, its dedicated tool adoBPRIM which was designed using the ADOxx meta-modeling platform. An evaluation with a real case study in the health care domain shows the relevance of the methodological framework.
Introduction
Business process management (BPM) is both a management discipline and a set of technologies that support managing by process [1]. It is a paradigm of enterprise engineering that consists of designing, implementing, controlling and improving business processes in order to increase the ability of the organization to achieve a global high level of performance. BPM has shown, over the past decade, to be a valuable approach to confer maturity and agility to organizations applying it [2]. In the context of BPM, a business process is a symbolic resource, designed to coordinate value production by organizations [3,4]. However, the value creation is threatened whenever the process is exposed to unexpected events, whose occurrence can lead to an interruption of business activities. Hence, a business process is somehow subject to the same qualification and availability requirements as a hardware, software or human resource before commissioning. Although this observation is widely shared, using the process model in order to preserve the level of business performance is at present an original approach of business process management. However, there exists a quite recent awareness, promoted by the principle of business continuity management (BCM) [5,6], which significantly drives the use of concepts from the enterprise risk management (ERM) within business process management concepts.