دانلود مقاله به کار گیری برنامه ریزی منابع سازمانی و عوامل تعیین کننده رضایت
Abstract
1- Introduction
2- Literature review
3- Model proposal
4- Empirical methodology
5- Data analysis & results
6- Discussion
7- Conclusions
Appendix A. Measurement items.
Appendix B. Cross-loadings.
Appendix C. Model structural paths.
References
Abstract
Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
Introduction
In an increasingly competitive globalized market, the key to organization’s success is the ability to maintain and increase that competitive advantage (Porter, 1991). In this new paradigm, organisations cannot compete on their own. Success can only be achieved through cooperation with other organisations like truly integrated and flexible supply chains (Lambert & Cooper, 2000). Enterprise Resource Planning (ERP) is a natural evolution of the 80’s manufacturing resource planning (MRP II), inheriting all the concepts and theories that date back to the 60’s with first attempts to rationalise lead times and possession stock costs. ERP rapidly became the standard enhancing operational efficiency with the integration of business processes throughout all organization (Akkermans, Bogerd, Yücesan, & van Wassenhove, 2003; Davenport, 1998). In the past decades, ERP systems’ usage numbers have increased tremendously, and the worldwide ERP market summed 22.4 billion euros by 2013. The competition is fierce, and the top five companies represent half of the market (SAP: 24%; Oracle: 12%; Sage: 6%; Infor: 6%, and Microsoft: 5%) (Pang, Dharmasthira, Eschinger, Brant, & Motoyoshi, 2013).